At god11, your privacy is a foundational commitment, not an afterthought. This Privacy Policy explains precisely what personal data we collect, why we collect it, how we use and protect it, and what rights you hold as a data subject. Please read this document carefully before using the god11 platform.
This Privacy Policy applies to all personal data collected, stored, processed, and shared by god11 in connection with the operation of the god11 online casino and sportsbook platform accessible at https://god11.one (the "Platform"). It covers data collected through the website, any associated mobile-optimised interface, and all communications between you and god11 (including live chat, email, and support tickets).
By registering an Account on god11 or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this policy, you must not register an Account or use the Platform.
This policy is directed at Users who access the Platform from Indonesia and internationally. All natural-language content in this policy is written in English. Where Indonesian-language terms appear (e.g., Kartu Tanda Penduduk — the Indonesian National Identity Card), they are used as proper-noun references to specific documents or institutions, not as a language substitution.
The following definitions apply throughout this Privacy Policy. Capitalised terms not defined here carry the meaning assigned to them in the god11 Terms & Conditions.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that relates to an identified or identifiable natural person, including name, contact details, financial information, device identifiers, and behavioural data. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transmission, deletion, or destruction. |
| "Data Controller" | god11, acting as the entity that determines the purposes and means of Processing your Personal Data. |
| "Data Processor" | A third party that processes Personal Data on behalf of god11 under a written data-processing agreement, such as payment service providers and KYC verification vendors. |
| "User" / "you" | Any individual who accesses, browses, or holds a registered Account on the god11 Platform. |
| "KYC Data" | Identity and address verification documents submitted by a User in compliance with god11's Know Your Customer (KYC) requirements prior to withdrawal processing. |
| "Cookies" | Small text files or similar tracking technologies placed on a User's device by the Platform for session management, analytics, and personalisation purposes. |
| "Sensitive Data" | A subset of Personal Data warranting heightened protection, including government-issued ID numbers, financial account details, and data related to health or responsible gaming self-exclusion status. |
god11 collects the following categories of Personal Data in the course of operating the Platform:
When you create an Account on god11, we collect: full legal name, date of birth, email address, phone number, country of residence, and chosen username. This information is mandatory — without it, we cannot open an Account for you or provide access to gambling services.
Before any withdrawal is authorised, and at any other time at god11's discretion for fraud-prevention purposes, we collect KYC Data including:
We record all deposits, withdrawals, bonus credits, and wagering transactions associated with your Account, including transaction amounts in Indonesian Rupiah (IDR / Rp), timestamps, payment method references, and transaction status. We do not store full bank account numbers or full e-wallet credentials — we retain only the minimum reference data needed to reconcile transactions and process withdrawals.
We collect data about your activity on the Platform, including: games played, wagers placed, bet amounts, game results, session durations, feature usage (e.g., live casino, sportsbook markets, slots), and responsible gaming tool activations (deposit limits, cooling-off periods, self-exclusion requests).
When you access the Platform, our servers and analytics systems automatically collect: IP address, browser type and version, operating system, device type (desktop / mobile / tablet), screen resolution, referring URL, pages visited, time on page, and session identifiers. This data is used for security monitoring, fraud detection, and platform performance optimisation.
We retain records of all communications between you and god11, including live chat transcripts, support ticket correspondence, email exchanges, and any complaints or feedback submitted. These records are used for quality assurance, dispute resolution, and regulatory compliance.
Where you have opted in to receive promotional communications from god11, we record your marketing preferences and the history of communications sent to you, including email open rates and promotional offer redemptions. You may withdraw marketing consent at any time via your Account settings or by contacting support.
god11 collects Personal Data through the following channels:
god11 processes Personal Data for the following purposes. Each purpose is supported by a recognised legal basis for processing:
| Purpose | Data Categories Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, device data | Performance of contract (provision of gambling services) |
| Identity verification and KYC compliance | KYC data, financial data | Legal obligation; legitimate interests in fraud prevention |
| Processing deposits and withdrawals | Financial transaction data, KYC data | Performance of contract |
| Responsible gaming monitoring and tools | Gameplay data, responsible gaming preferences | Legal obligation; legitimate interests in player protection |
| Fraud prevention and security monitoring | Device data, transaction data, IP data | Legitimate interests in platform security |
| Customer support and dispute resolution | Communications data, account data | Performance of contract; legitimate interests |
| Marketing communications (where opted in) | Contact details, marketing preferences | Consent (freely given, withdrawable at any time) |
| Platform analytics and improvement | Gameplay data, technical data | Legitimate interests in service improvement |
| Regulatory compliance and record-keeping | All categories as required | Legal obligation under applicable licensing requirements |
god11 does not sell, rent, or trade your Personal Data to third parties for their own marketing purposes. We share Personal Data only in the following limited circumstances:
We engage trusted third-party service providers who process data on our behalf under contractual obligations to maintain confidentiality and security commensurate with the standards described in this policy. These providers include: payment processing partners (local Indonesian bank API operators and e-wallet service providers), KYC and document verification vendors, cloud infrastructure and hosting providers, fraud detection and risk-scoring services, customer support platform operators, and email delivery services.
We may disclose Personal Data where required by applicable law, court order, regulatory direction, or where god11 reasonably believes disclosure is necessary to: (a) comply with a legal obligation; (b) protect and defend the rights or property of god11; (c) prevent or investigate possible wrongdoing in connection with the Platform; or (d) protect the personal safety of Platform Users or the public.
In the event of a merger, acquisition, restructuring, or sale of all or part of god11's business assets, Personal Data held by god11 may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections being maintained by the successor entity.
Game studios and content providers whose games are hosted on the god11 Platform — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft — may receive anonymised or pseudonymised session data for the purpose of game performance monitoring and RTP auditing. These providers do not receive directly identifying Personal Data unless required for specific regulatory audit purposes.
god11 operates on internationally hosted infrastructure. As a result, your Personal Data may be transferred to and processed in countries outside of Indonesia, including jurisdictions where god11's technology and service partners are based. Where such transfers occur, god11 implements appropriate safeguards to ensure your Personal Data receives a standard of protection consistent with this Privacy Policy, including:
By using the Platform, you acknowledge and consent to the transfer of your Personal Data to international locations for the purposes described in this policy.
god11 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, and to comply with applicable legal, regulatory, and licensing obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of Account plus 5 years following permanent closure |
| KYC identity documents | Duration of Account plus 5 years following permanent closure, or longer if required by licensing authority |
| Financial transaction records | 7 years from the date of each transaction (standard financial record-keeping period) |
| Gameplay and wagering history | 5 years from the date of each session or wager |
| Customer support communications | 3 years from the date of the last interaction in a support thread |
| Marketing preference records | Until consent is withdrawn, plus 1 year thereafter as evidence of compliance |
| Technical / device / server logs | 12 months from collection (rolling basis) |
| Self-exclusion records | Indefinitely, to prevent re-registration in violation of a self-exclusion commitment |
At the end of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be linked to any identifiable individual.
god11 implements a layered set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction:
god11 uses Cookies and similar tracking technologies to operate the Platform effectively, analyse usage patterns, prevent fraud, and (where you have consented) deliver relevant promotional content. The following types of Cookies are deployed on the Platform:
| Cookie Type | Purpose | Opt-Out Available? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, and core Platform functionality. These Cookies are essential for the Platform to operate and cannot be disabled without breaking core features. | No (essential) |
| Analytics & Performance | Collecting anonymised usage statistics (pages visited, session duration, device type) to help god11 understand how Users interact with the Platform and where improvements are needed. | Yes, via browser settings |
| Functional | Remembering your language preferences, display settings, and previously used payment methods to deliver a more personalised experience on return visits. | Yes, via browser settings |
| Marketing / Targeting | Tracking promotional link interactions and affiliate referral parameters to attribute Account registrations and enable relevant offer delivery. Only activated where you have provided marketing consent. | Yes, withdraw consent in Account settings |
You can manage Cookie preferences through your browser settings. Most browsers allow you to block or delete Cookies. Note that disabling strictly necessary Cookies will impair your ability to use core Platform features, including logging in to your Account. For detailed guidance on managing Cookies in your specific browser, refer to the browser's help documentation.
Subject to applicable law and the conditions described below, you hold the following rights in relation to your Personal Data processed by god11. To exercise any of these rights, contact us using the details in Clause 16.
Please note that certain rights are subject to exceptions. For example, the right to erasure does not apply where god11 is required to retain data to comply with a legal obligation (such as financial record-keeping) or to defend against a legal claim. We will always explain the applicable exception clearly if we are unable to fulfil a request in full.
The god11 Platform is strictly restricted to adults aged 21 years and older. god11 does not knowingly collect Personal Data from individuals under the age of 21. We employ automated age-screening at the point of registration and mandatory document-based age verification (KYC) before any withdrawal is authorised.
If god11 becomes aware or has reasonable grounds to believe that Personal Data has been collected from a person under the age of 21, the relevant Account will be immediately and permanently closed, all deposited funds will be returned to the originating payment source, no winnings will be paid, and all Personal Data associated with the underage Account will be securely deleted to the extent not required for regulatory reporting purposes.
If you are a parent or guardian and believe that your child may have created an Account on god11 without your knowledge, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
god11 treats Responsible Gaming data — including deposit limits set, cooling-off periods activated, self-exclusion requests, and any communications relating to a User's gambling behaviour — as Sensitive Data warranting the highest level of protection within our systems.
This data is used exclusively for the following purposes:
Self-exclusion records are retained indefinitely for the purpose of preventing re-registration, as described in Clause 8. All other responsible gaming data is subject to the standard retention periods applicable to the relevant data category.
For more information about the responsible gaming tools available to you on the Platform, please visit our dedicated Responsible Gaming page.
The god11 Platform integrates with third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) and payment service providers. While god11 takes reasonable care in selecting its partners, these third parties operate under their own privacy policies and data practices, for which god11 is not responsible.
god11 does not include outbound links to unrelated third-party websites from within the Platform. If you navigate to any external service independently, your activity on that external service is governed by that service's own privacy policy and terms of use, not by this Privacy Policy.
god11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, Platform features, applicable law, or regulatory requirements. When material changes are made, we will update the "Last updated" date at the top of this page and, where the changes significantly affect your rights or how we use your data, we will notify you via email or an in-platform notification prior to the changes taking effect.
Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must cease using the Platform and may request Account closure. Historical versions of this Privacy Policy are available upon request by contacting our support team.
If you have any questions about this Privacy Policy, wish to exercise any of your data subject rights, or want to raise a privacy-related concern or complaint, please contact the god11 Data Protection team using the following details:
If you are not satisfied with god11's response to your privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction or to the data protection authority associated with god11's licensing jurisdiction. god11 will cooperate fully with any such authority in the investigation of complaints.
These six principles underpin everything god11 does with your personal information — from the moment you register to long after your last session.
All data in transit between your device and god11's servers is encrypted with TLS 1.2+. KYC documents and financial records are encrypted at rest with AES-256 — the same standard used by international banks.
god11 does not sell, rent, or trade your personal information to third-party advertisers or data brokers — ever. Your data is used solely to operate, secure, and improve the god11 platform for your benefit.
Access, correct, delete, or export your data at any time. god11 responds to all data subject requests within 30 calendar days and provides clear explanations when any exception applies.
We collect only the data that is strictly necessary for the stated purpose — no more. Unnecessary data is never collected as a precaution, and all data is subject to defined retention limits and secure deletion schedules.
Only authorised god11 personnel with a verified operational need can access your personal data. All internal access is logged, monitored, and subject to regular audit. Staff undergo mandatory data-protection training.
god11's infrastructure undergoes periodic penetration testing, vulnerability assessments, and independent security reviews to proactively identify and address potential weaknesses before they can affect your data.
Now that you understand how god11 protects your privacy, join thousands of players across Indonesia enjoying a world-class casino and sportsbook experience with fast local payouts and 24/7 support.