These Terms & Conditions constitute a legally binding agreement between you and god11. By accessing or using the god11 platform — including all casino, sportsbook, and payment services — you confirm that you have read, understood, and agreed to every clause set out below. Please review them carefully before using the platform.
In these Terms & Conditions, the following terms carry the meanings set out below unless the context clearly requires otherwise.
| "god11" / "we" / "us" / "our" | Refers to the god11 platform, its operators, management, and affiliated entities responsible for operating the god11 online casino and sportsbook accessible at https://god11.one. |
| "Platform" | The god11 website, all associated sub-pages, mobile-optimised versions, any future mobile applications, and all services offered therein, including casino games, sportsbook betting, live dealer tables, and account management functions. |
| "User" / "Member" / "you" | Any individual who accesses, registers on, or otherwise interacts with the Platform, whether as a visitor or as a registered account holder. |
| "Account" | A personal account registered by a User on the god11 Platform, through which the User accesses gambling services, manages funds, and claims promotions. |
| "Funds" / "Balance" | Real-money credit held in an Account, denominated in Indonesian Rupiah (IDR / Rp), representing amounts deposited by the User and/or bonus credit awarded by god11, less any amounts wagered or withdrawn. |
| "Wager" / "Bet" | Any real-money stake placed on a casino game, live dealer table, sportsbook market, or any other gambling product offered through the Platform. |
| "Bonus Funds" | Non-cashable promotional credits granted to a User's Account by god11, subject to wagering requirements before conversion to withdrawable real-money balance. |
| "KYC" | Know Your Customer — the identity verification process requiring Users to submit government-issued identification, proof of address, and payment method documentation before withdrawals are processed. |
| "Responsible Gaming Tools" | Features available within a User's Account settings, including deposit limits, session timers, cooling-off periods, and permanent self-exclusion, designed to support safe gambling behaviour. |
Access to the god11 Platform is strictly restricted. By registering an Account or placing any Wager, you represent and warrant all of the following:
Each User is permitted to hold one (1) Account only. The creation of duplicate, secondary, or multiple Accounts — whether under the same name, email address, device, IP address, or payment method — is strictly prohibited. god11 reserves the right to close all duplicate Accounts and confiscate any associated balances, including winnings derived from Bonus Funds.
When registering, you must provide accurate, complete, and current information including your full legal name, date of birth, valid email address, country of residence, and phone number. You must promptly update your Account information if any details change. Providing false or misleading registration information constitutes a material breach of these Terms & Conditions.
You are solely responsible for maintaining the confidentiality of your Account login credentials. god11 strongly recommends enabling Two-Factor Authentication (2FA), which is available in Account settings. You must notify god11 immediately at [email protected] if you suspect any unauthorised access to your Account. god11 is not liable for losses resulting from your failure to keep your credentials secure.
All Accounts on the god11 Platform are denominated in Indonesian Rupiah (IDR / Rp). Deposits, withdrawals, wagers, and balances are all expressed in Rupiah. No currency conversion is applied by god11; where a User's payment method operates in a different denomination, any conversion is handled by the relevant payment provider and any resulting fees or exchange-rate differences are borne by the User.
god11 is committed to preventing fraud, money laundering, and underage gambling. Before processing any withdrawal request, and at any other time at god11's discretion, we may require you to complete identity verification by submitting one or more of the following documents:
Failure to provide satisfactory KYC documentation within 14 calendar days of a request will result in the suspension of withdrawal privileges until such documents are received and verified. god11 reserves the right to close Accounts where KYC cannot be satisfactorily completed.
god11 accepts deposits and withdrawals via the following Indonesian-market payment channels: bank transfer (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja). All transactions are denominated in Indonesian Rupiah (Rp). The minimum deposit amount is Rp 10.000. Minimum withdrawal amounts and any applicable processing thresholds are displayed within the Account cashier section.
Deposits via local bank transfer and e-wallet are typically credited to a User's Account balance within minutes of successful payment confirmation. god11 does not charge fees on deposits; however, your bank or e-wallet provider may apply their own transaction charges. god11 is not responsible for delays attributable to your payment provider's processing times or scheduled maintenance periods.
Withdrawal requests are processed by god11's finance team within 30 minutes to 24 hours from the time of approval, subject to successful KYC verification and compliance checks. god11 targets a sub-30-minute average withdrawal processing time during normal business hours (WIB). Withdrawals must be made to a payment account registered in the same name as the god11 Account. Third-party withdrawals are strictly prohibited.
Initiating a chargeback, payment reversal, or dispute with your bank or e-wallet provider in respect of a genuine god11 deposit constitutes a material breach of these Terms & Conditions. god11 reserves the right to immediately suspend the Account pending investigation, recover any winnings derived from the disputed funds, and refer the matter to relevant fraud-prevention authorities.
All bonuses, free spins, cashback offers, and promotional credits offered by god11 are subject to these general bonus terms and to any specific terms published alongside the individual promotion. In the event of a conflict between specific promotion terms and these general terms, the specific promotion terms prevail.
Unless explicitly stated otherwise in the specific promotion terms, all Bonus Funds are subject to a wagering requirement of 30x (thirty times) the combined value of the bonus amount before any portion of the resulting balance may be withdrawn. For example, a bonus of Rp 100.000 requires a total of Rp 3.000.000 in qualifying wagers before withdrawal eligibility is unlocked.
Unless otherwise stated, Bonus Funds and any associated free spins expire 7 calendar days from the date of issue. Expired bonus balances are forfeited without compensation.
All games available on the god11 Platform — including slots, live casino tables, sportsbook markets, Andar Bahar, and all other products — are governed by the individual game rules published within the game interface or on the relevant product page. In the event of a technical malfunction, disconnection, or disputed outcome, god11's recorded server-side data constitutes the authoritative record.
The following activities are strictly prohibited on the god11 Platform. Engaging in any of these activities constitutes a material breach of these Terms & Conditions and may result in immediate Account suspension, confiscation of balances, and referral to relevant legal authorities:
All content on the god11 Platform — including but not limited to the god11 brand name, logo, visual design, software, game interfaces, written content, graphics, and proprietary data — is the exclusive intellectual property of god11 or its licensed content partners (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft). No portion of the Platform may be reproduced, distributed, publicly displayed, reverse-engineered, or used to create derivative works without the express prior written consent of god11.
god11's collection, use, storage, and protection of your personal data is governed by the god11 Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By registering an Account, you consent to the data practices described in the Privacy Policy, including the processing of identity documents submitted for KYC purposes, transaction data, and gameplay history for fraud prevention and regulatory compliance purposes.
To the maximum extent permitted by applicable law, god11 and its directors, officers, employees, agents, and technology partners shall not be liable for any of the following, whether arising in contract, tort, or otherwise:
In jurisdictions where the exclusion of certain implied warranties or limitations of liability is not permitted by law, god11's liability is limited to the maximum extent permitted in that jurisdiction. god11's total aggregate liability to any User in respect of any claim shall not exceed the total amount deposited by that User in the 30-day period preceding the event giving rise to the claim.
god11 reserves the right to suspend or permanently close any Account at any time, with or without prior notice, in the following circumstances: breach of these Terms & Conditions; reasonable suspicion of fraud, money laundering, or criminal activity; failure to complete KYC verification within the required timeframe; receipt of a self-exclusion request; or at god11's absolute discretion where continued operation of the Account is not in the interest of the platform's integrity or legal compliance.
Users may close their Account at any time by contacting god11 support. Upon closure, any verified real-money balance remaining in the Account (net of any active bonus requirements) will be returned to the User's registered payment method following completion of any outstanding KYC requirements. Bonus Funds are forfeited upon Account closure.
Termination of an Account does not affect any rights or obligations that accrued prior to the date of termination, including any outstanding withdrawal requests that were validly submitted and approved before closure.
god11 is committed to providing a safe gambling environment. We offer the following Responsible Gaming Tools to all registered members, accessible directly from the Account dashboard:
If you believe that gambling is negatively affecting your finances, relationships, or mental health, we strongly encourage you to use these tools and to seek professional support. For further guidance, please visit our dedicated Responsible Gaming page. All Responsible Gaming features are provided in compliance with internationally recognised responsible gambling standards. god11 enforces a strict 21+ age restriction across all services.
These Terms & Conditions are governed by and construed in accordance with applicable international law as it pertains to online gambling services. god11 operates under an internationally recognised gambling licence and adheres to the compliance frameworks applicable to its licensing jurisdiction.
Users access the Platform from Indonesia at their own initiative and are solely responsible for ensuring their use of the Platform complies with applicable Indonesian law. god11 makes no representation that the Platform is lawful in Indonesia or in any other jurisdiction, and disclaims all liability for a User's compliance with local law.
Any dispute arising out of or in connection with these Terms & Conditions that cannot be resolved through god11's customer support process shall be submitted to binding arbitration in accordance with the rules of the arbitral institution designated by god11, with proceedings conducted in English.
god11 reserves the right to amend these Terms & Conditions at any time. When material changes are made, god11 will update the "Last updated" date at the top of this page and, where required by applicable standards, notify registered Users via email or in-platform notification prior to the changes taking effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised terms. If you do not agree with any amendment, you must close your Account and cease using the Platform before the amendment takes effect.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you need to exercise any rights described herein, please contact the god11 support team:
For Responsible Gaming enquiries, self-exclusion requests, or KYC-related correspondence, please mark your subject line accordingly to ensure your message is directed to the appropriate team without delay.
god11's Terms & Conditions are designed to create a fair, secure, and transparent environment for every member on the platform.
Single-account policy, 2FA availability, and strict credential-security requirements protect each member's funds and personal data against unauthorised access.
All games on god11 use independently audited RNG technology. Published RTP figures and transparent game rules ensure every outcome is genuinely random and verifiable.
Withdrawals are processed to verified BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja accounts with a target processing time under 30 minutes during normal hours.
god11 enforces a strict 21+ age restriction and mandatory identity verification before any withdrawal is approved — safeguarding the platform against underage gambling and fraud.
Wagering requirements, expiry dates, and eligibility criteria for all promotions are published in plain English — no hidden conditions buried in footnotes.
Deposit limits, session timers, cooling-off periods, and permanent self-exclusion are available to every member — because sustainable enjoyment matters more than short-term revenue.
If anything in these Terms & Conditions is unclear, our 24/7 Indonesian-speaking support team can help. You can also explore our FAQ, view the Privacy Policy, or head straight to the platform.